Refund Policy.

We'd rather refund a customer who isn't a fit than collect a payment that turns into a dispute later. The policy below is what we owe you. We sometimes do more than this at our discretion — just ask.

1. The 7-day satisfaction window

From the day your website goes live, you have seven calendar days to decide it's right for you. During this window you can request a full refund of your first-month charge (the 50%-off amount you paid at checkout — $25 for Starter, $49.50 for Growth) and we will cancel the subscription at the same time, so no further charge bills. The window applies if any of the following apply:

• Your site didn't actually go live, or it went live but doesn't load reliably.
• The site we built materially doesn't match what you asked for in your intake form, and we haven't been able to fix the mismatch within a reasonable round of edits.
• You've simply changed your mind and don't want the site after all.

To request a refund inside the 7-day window, email hello@yoursiteisdone.com from the address on your account with “Refund Request” in the subject line. We'll confirm within one business day and issue the refund to your original payment method through Stripe, usually within 5–10 business days depending on your bank.

When we refund, your site is taken offline. If you used a custom domain you brought to us, you keep the domain — we just stop hosting your site on it.

2. After the 7-day window

Once seven days have passed since launch:

• Your first-month charge becomes non-refundable. That payment covers the time we spent building, reviewing, and shipping your site, plus the hosting and support you've now had access to.
• You can still cancel the monthly subscription at any time, and the cancellation takes effect at the end of your current billing period. See section 3.
• Beyond that, refunds are at our discretion. If something genuinely went wrong on our end — a long outage, a botched migration, an integration we agreed to and never delivered — reach out. We'd rather make it right than argue about it.

3. Cancelling the monthly subscription

You can cancel any time. To cancel, email hello@yoursiteisdone.com from the address on your account, or reply to any email we've sent you. We'll confirm within one business day.

A few specifics:

• No mid-period proration. If you cancel on day 12 of a 30-day billing period, your site stays live and your account stays active through day 30. We don't refund the unused portion. The flip side: you don't owe anything for the days you didn't use.
• No early-cancellation fee. There's no contract length and no penalty for leaving.
• Takedown. At the end of the billing period you've paid for, the site goes offline. You keep your domain (you own it). You keep your content — ask for an export and we'll send it.
• Pausing. If you want to pause rather than cancel (seasonal business, business closure, life event), let us know. We can usually work something out.

4. Failed payments

If a renewal payment fails, Stripe will automatically try again over the following days. If we still can't collect after a reasonable number of attempts and we don't hear from you, we treat the account as cancelled and the site goes offline. We'll always email the address on file before that happens, so please keep your contact information current.

5. What isn't refundable

Some things we just can't refund:

• Past monthly periods that have already begun, even if you decide to cancel partway through.
• Third-party costs we paid on your behalf (a stock photo license you asked us to buy, a domain we registered with your permission, a paid integration you asked us to set up). Where applicable, you keep what was bought.
• Pro-tier work already completed under a Statement of Work. The refund and milestone terms for Pro projects are listed in the SOW itself and take precedence over this page for that work. See section 7.
• Your first-month charge after the 7-day window, except where we've granted a refund at our discretion.

6. If the issue is on our end

If your site is down, broken, or wasn't delivered as promised, please tell us before requesting a refund or filing a dispute. Most problems get fixed within hours once we know about them, and we'd rather earn a long-term customer than process a refund. Either way, the 7-day satisfaction window above doesn't reduce any rights you have under California consumer-protection laws.

7. Pro tier and custom projects

Pro-tier projects are quoted individually and governed by a separate written Statement of Work (SOW). The SOW lists deliverables, milestones, payment schedule, and refund terms specific to that project. Where the SOW and this page disagree about a Pro-tier project, the SOW wins.

In general, Pro deposits are non-refundable once we've started work, and milestone payments are non-refundable once that milestone is delivered and accepted. You can cancel a Pro project at any time, but you'll be responsible for the value of work completed through the cancellation date.

8. How a refund actually happens

When we issue a refund, it goes back to the original payment method through Stripe. The timeline depends on your bank, but typically:

• Credit cards: 5–10 business days to appear on your statement.
• Debit cards: sometimes faster, sometimes slower. Stripe estimates 5–10 business days.
• Bank transfers / ACH: up to 10 business days.

We don't issue refunds to a different payment method, and we don't refund in cash, check, store credit, or gift card.

9. Chargebacks and disputes

If something seems wrong with a charge, please email us first. Most billing questions are resolved within a day, often within an hour. If you skip that and file a chargeback with your bank, we'll usually treat it as cancellation of the Service: the site comes down, and we'll respond to the dispute with documentation. We may also decline to do future work with you. We'd much rather settle things over email.

Formal disputes that we can't resolve directly are handled under the dispute-resolution section of our Terms of Service.

10. Changes to this policy

We may update this policy from time to time. Changes apply going forward only — the refund terms in place at the time you paid will always apply to that payment. The “Last updated” date at the top of this page shows the most recent change. For material changes, we'll email active customers at least 14 days in advance.

11. How to reach us about a refund

Email is the fastest way:

hello@yoursiteisdone.com
Subject: “Refund Request” (so it lands with the right person)
yoursiteisdone — a product of Atlas Unchained
19454 Via del Caballo
Yorba Linda, CA 92886
United States